Customer Service & Partnership

As a Lactosan customer, you can expect us to help you throughout your entire product lifecycle.

The Lactosan Experience

Comprehensive Partnership Support

When you partner with us, you receive complete assistance from initial concept to final product implementation. We prioritize strong relationships that foster mutual value and open the door to new business opportunities.

Long-Term Stability

Our customers' loyalty, with many staying with us for 10 to 20 years or more, highlights our commitment to stability and trust.

Here’s what some of our clients have to say about working with us:

  • "A hand in glove relationship gives the best result."
  • "Time was tight. I needed a safe choice, a quick choice."

Reach out to discuss your needs and expectations with us.

Unlock new potential

Producers around the globe are under increasing pressure to create healthier, more flavourful foods with cleaner labels

Harnessing the natural benefits of Cheese Powders can help reduce additives and salt, enhance or mask flavours, and improve the overall quality of your product in many other ways. 

Each customer brings unique requirements. Together, we can leverage our research to meet your specific needs.

Looking for advice, recipe adjustments, more information, or simply inspiration?

Watch our brief video presentation below.

Inspiration to your inbox

Stay updated with the latest food trends, product innovations, recipe ideas, and educational opportunities. Subscribe to our email newsletter today.

Discover a delightful recipe for Carbonara Sauce with Cheese Powder. Check out the below video!

The Lactosan Experience - What's in it for you?

When you need ideas we’ll share with you the latest food trends from around the world, inspire you with new recipes, and talk you through real business cases. It could be a webinar, a workshop, a tasting session, the latest scientific insight, or a practical guide to replacing fresh cheese. Tell us your need and we’ll provide the inspiration so you see the way forward.

Time to narrow down your ideas and agree on a specific concept - we help align your stakeholders and build the business case. With our cheese powder specialists you’ll be able to quickly select the right solution for your brief. Flavour, function, front and back labels – we can guide you. Across 20 food categories from beverages to pet food.

Let’s get to work - your place or ours? Whatever the location, our chefs and application team bring the knowledge, expertise and natural Cheese Powders to deliver the flavour, functionality and concepts you need. We bring specialists in sensorics and molecular properties to find the exact formulation and process that makes your product irresistible.

While you’re conducting final testing and planning production, we’re on standby to support any last changes. We ensure your deliveries arrive on time and documentation meets your needs. We promise no hold-ups from our side. Our in-house laboratory means we can analyse samples fast.

After your product is launched we’ll be sure to maintain the dialogue. Perhaps you want help solving a problem, need to repurchase, or share your long-term forecast. Our simply stay up-to date on the latest foods trends. Come and visit our state-of-the-art production facilities that ensure you receive uniform, long-lasting Lactosan Cheese Powder that keeps your production on track and customers wanting to come back for more.